Terms and Conditions
These Terms & Conditions apply to all customers storing goods with Storage Masters Self Storage / Storage
Masters Limited (“Storage Masters”, “we”, “our” or “us”). By signing a storage agreement, booking storage, or
using our facility, you agree to comply with these Terms & Conditions and all site rules.
1.Definitions
• Customer means the individual or business named on the storage agreement.
• Storage Unit means the container, room, bay or other storage space rented by the customer.
• Facility/Site means the Storage Masters premises and surrounding grounds.
• Goods means all items, belongings, vehicles or property brought onto or stored at the facility by the
customer.
2.Storage at Customer's Risk
• All goods are stored entirely at the customer's own risk and our liability for loss or damage to your goods
caused by normal perils, including as a result of our negligence will not exceed £50 in total
• The Insurance option will only be in place where the customer has selected the option through the
Storage Masters customer portal and all fees are up to date.
• Customers are responsible for ensuring that their goods are suitable for container storage and are
appropriately packed and protected.
• Storage Masters does not accept responsibility for indirect or consequential losses, including loss of
business or profit, except where liability cannot legally be excluded.
3.Permitted Use
• The storage unit may only be used for lawful storage purposes.
• Customers must not sleep, live or reside in a storage unit or anywhere else on the Storage Masters site.
• Customers must not use the storage unit as a workshop.
• Customers must not carry out repairs, manufacturing or industrial activities inside a unit.
• Customers must not operate a business from the unit where this involves customers or members of
the public attending the site without prior written permission.
• Customers must not carry out any illegal activity on the site.
• Customers must not store stolen, illegal, dangerous or hazardous goods.
• Customers must not interfere with the structure, floor, doors, locks, ventilation or any other part of the
storage unit.4.Prohibited Items & Activities
• Gas bottles or gas canisters.
• Petrol, diesel, kerosene, oil or waste oil.
• LPG.
• Flammable liquids, flammable or combustible substances.
• Hazardous chemicals or materials.
• Fireworks, explosives or ammunition.
• Illegal or stolen goods.
• Food or perishable goods.
• Waste or rubbish.
• Animals or plants.
• Damp or wet materials.
• Lithium batteries where Storage Masters has not agreed to their storage in writing.
• Garden ornaments, plant pots or similar outdoor items that may retain moisture, damage the container
floor, or contribute to damp or condensation.
• No petrol, diesel, oil, gas, flammable substances or hazardous materials may be left anywhere on the
site or stored inside a container.
• Breaking, dismantling, stripping or repairing motor vehicles is strictly prohibited anywhere on the site.
• Oil changes, fuel draining or other mechanical work involving fluids are prohibited.
• Customers must not dispose of oil, petrol, diesel, fuel, chemicals or other vehicle fluids anywhere on the site.
5.Site Access & Respect for Our Neighbours
• Site opening hours are 5:00 AM until 10:00 PM daily.
• Access outside these hours is prohibited unless specifically agreed by Storage Masters.
• Customers must drive slowly and carefully when entering, travelling around and leaving the site.
• Customers must respect neighbouring businesses and residents at all times.
• Do not block surrounding roads, neighbouring entrances, driveways or gates.
• Customers must not unnecessarily queue or park on surrounding roads.
• Excessive noise, unnecessary engine revving, loud music and anti-social or disruptive behaviour are
prohibited.
• Extra consideration must be shown when entering early in the morning or leaving later in the evening.
• Customers must comply with all signs and reasonable instructions given by Storage Masters.
• Customers must wait for the automatic gate to fully close behind them when entering or leaving the site.
• Tailgating another vehicle into or out of the facility is strictly prohibited.
• Customers must not deliberately allow another vehicle to follow them through the gate.
• Tailgating on entrance or exit may result in a £50 + VAT charge.
• Access PINs, codes or other security information must not be shared with unauthorised persons.
6.Vehicle & Site Safety
• All site speed limits must be observed.
• Vehicles must be driven carefully and responsibly and parked only in appropriate areas.
• Vehicles must not obstruct roadways, gates, containers or other customers.
• Engines should not be left idling unnecessarily.
• Customers must take particular care when reversing or manoeuvring.
• Customers are responsible for ensuring that any vehicle they bring onto the site is suitable and safe to use.
• Any damage caused by a customer, their vehicle, contractors, employees or visitors to containers, gates,
fencing, CCTV equipment, buildings, roads or other Storage Masters property may be charged to the
customer.
7.Security & Insurance• Storage Masters may provide security measures including CCTV, gated access, individual customer access
codes, security fencing, lighting and site monitoring, these measures are intended to improve site security
but do not constitute a guarantee that loss, theft or damage cannot occur.
• Customers remain responsible for securing their own storage unit and ensuring appropriate insurance is in
place.
• Storage Masters does not provide insurance cover for motor vehicles stored at the facility unless a
specific applicable insurance product has expressly been selected and confirmed in writing.
• This includes cars, vans, motorcycles, motocross bikes, quad bikes, caravans, motorhomes, trailers,
plant or machinery.
• Customers are solely responsible for arranging suitable insurance for any motor vehicle or equipment
stored at the facility.
• Storage Masters' public liability insurance should not be treated as insurance for customers' goods or
vehicles.
8 Payments & Non-Payment
• Storage charges must be paid in advance.
• Customers are responsible for ensuring payments are made on time.
• Failure to make payment may result in access to the facility and/or storage unit being suspended.
• Late or failed payments may incur reasonable additional administration or recovery charges where
permitted.
• Storage charges will continue to accrue while goods remain in storage.
• Storage Masters may commence its contractual enforcement/termination process 30 days after a
payment has been missed, subject to applicable law and the customer's storage agreement.
• Customers remain responsible for outstanding storage charges and other amounts properly due.
• Any reasonable costs incurred by Storage Masters as a result of non-payment may be charged to the
customer where permitted by law.
• This may include reasonable costs associated with clearing or disposing of goods, cleaning,
damage, debt recovery and legal proceedings.
• Amounts lawfully owed to Storage Masters may be pursued through the County Court small claims
process where appropriate.
• Storage Masters will deal with goods remaining in a unit following termination or non-payment only in
accordance with the storage agreement and applicable law.
9 Customer Responsibilities, Cleaning & Rubbish
• Customers must keep their storage unit clean and tidy.
• Customers must ensure goods are safely packed and stacked.
• Customers must keep aisles, roads and access areas clear.
• Customers must secure their unit after every visit.
• Customers must notify Storage Masters of any change to their contact details.
• Customers must remove all belongings, rubbish and unwanted items when leaving.
• Customers must leave the storage unit in a clean condition suitable for the next customer.
• Rubbish and litter must not be left anywhere on the site.
• Customers must not leave unwanted belongings outside their container or use the site for disposing of
waste.
• Anything left behind following departure may be removed and disposed of by Storage Masters.
• Reasonable removal and disposal costs may be deducted from the customer's deposit.
• If disposal or other properly chargeable costs exceed the deposit held, the remaining balance will bepayable by the customer.
• If a unit is left in an unacceptable condition, including mud, excessive dirt, footprints requiring additional
cleaning, spillages, rubbish, litter, abandoned belongings or general waste, Storage Masters may charge
a £50 + VAT cleaning charge.
• Any waste removal or disposal costs will be charged in addition to the £50 + VAT cleaning charge.
10 Storage Masters' Access Rights
• Storage Masters may require access to a storage unit in an emergency, to prevent injury or damage, for
essential maintenance or repairs, where prohibited or dangerous goods are reasonably suspected, where
required by law, or where required by the police, fire service or another competent authority.
• Where reasonably possible and appropriate, Storage Masters will attempt to notify the customer.
8. Ending Your Contract & Two-Week Notice Period
• Customers wishing to leave must provide Storage Masters with a minimum of two (2) weeks' notice.
• Storage charges remain payable during the applicable notice period in accordance with the storage
agreement.
• Before leaving, customers must remove all belongings and rubbish and leave the container clean and
ready for the next customer.
• Customers must take a clear photograph of the empty container once they have finished moving out.
• The photograph must be emailed to info@storagemasters.co.uk.
• Customers must log into their Storage Masters online account and complete the online process to
end their contract.
• The contract will not be treated as properly ended merely because the customer has removed their
goods; the required notice and move-out procedure must also be completed.
• Where a deposit is held, Storage Masters will review the condition of the unit after departure.
• Deposits will normally be processed for return within 5 working days, subject to inspection and
any valid deductions.
• Cleaning, disposal, damage, outstanding storage charges or other sums properly due may be deducted
from the deposit where permitted by the agreement.
• Where charges exceed the deposit, the remaining balance will remain payable by the customer.9. Termination of Agreement
• Storage Masters may terminate or take enforcement action under the storage agreement where storage
charges remain unpaid, prohibited or dangerous goods are stored, the customer seriously or repeatedly
breaches these Terms & Conditions, the customer causes damage, creates a serious nuisance, engages in
threatening, abusive or dangerous behaviour, or illegal activity is suspected or identified.
• Any action involving goods left behind will be carried out in accordance with the storage
agreement and applicable law.
10. Our Liability for Loss or Damage
• Limited Liability” – If you have selected our Limited Liability service then storage of the goods in the unit
is at your sole risk and our liability for loss or damage to your goods caused by normal perils, including as
a result of our negligence will not exceed £50.
• We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods
under your express instructions, against our advice, and in a manner which is likely to cause damage.
• Customers are responsible for protecting and insuring their own goods except where the insurance
option has been selected, confirmed and paid for through the Storage Masters customer portal in
accordance with the applicable insurance terms.
• Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or
limited, including liability for death or personal injury caused by negligence where applicable.
• Subject to those legal protections, Storage Masters will not be responsible for indirect or consequential
losses such as loss of profit, loss of business, loss of opportunity or business interruption.
• Any limitation of Storage Masters' liability will be subject to applicable consumer and contract law.
11. Insurance Option
We shall take out and maintain a contract of insurance in accordance with the summary of terms
provided to you providing cover to us for the Goods and for the purposes of such insurance cover, the
replacement value of the Goods shall be the value of the Goods stated in the Quotation. If loss or
damage occurs to the Goods as a result of any matter which may result in a claim under such insurance
cover, we shall notify the insurer promptly of the claim and in any event within 2 business days of receipt
from you of a written direction to notify a claim in the form attached to the summary of terms. For the
purposes of processing any such claim You shall provide us, the insurer or any agent of the insurer
appointed to investigate such claim with such information and evidence as may reasonably be required in
relation to the claim. We will also provide to you, or the insurer, or any agent of the insurer appointed to
investigate the claim, with such information and assistance in relation to the claim as may reasonably be
required. While we will, in accordance with the previous provisions of this paragraph, notify claims to the
insurer, we are not under any circumstances obliged to start or threaten to start any legal proceedings in
relation to any such claim (unless specifically agreed with you in writing).
12. Site Rules
• Customers and their visitors must treat Storage Masters staff, other customers, neighbouring
businesses and residents respectfully.
• Customers must keep noise to a minimum, follow site signage and safety instructions, keep the site
clean, remove their own rubbish, avoid obstructing access routes, drive responsibly and wait for the
automatic gate to close behind them.
• Smoking where prohibited by site signage or safety requirements, naked flames, fires, burning
rubbish, hazardous activities, anti-social behaviour and illegal activity are prohibited.
• Customers are responsible for the behaviour of anyone they permit / invite to site in connection with
storage.
13. Right to Refuse or Restrict Storage
• Storage Masters reserves the right, subject to applicable law and the storage agreement, to refuse,restrict or terminate storage where a customer breaches these Terms & Conditions, stores prohibited
goods, creates a safety or security risk, behaves abusively or threateningly, causes persistent nuisance
or disturbance, causes deliberate or serious damage, uses the facility for unlawful purposes, or
repeatedly disregards reasonable site instructions.
14. Changes to These Terms
• Storage Masters may update these Terms & Conditions from time to time.
• Where required, customers will be given reasonable notice of material changes affecting their existing
storage agreement.
• The most current version of the Terms & Conditions will be made available by Storage Masters.
15. Governing Law
• These Terms & Conditions and the storage agreement are governed by the laws of England and Wales.
• Any disputes will be dealt with by the courts of England and Wales, subject to any mandatory consumer rights